Exactly which models can you unlock?

We can do MacBook Pro 2008-2017, MacBook Air 2008-2017, MacBook 2015-2017, Mac Pro (email us).

What is the process?

Just buy the service from the order page and you will receive an email with our shipping address.  Print out the email and include it in the box with your computer.  Ship it off to us.  That's it.

Do you replace any chips or other hardware?

No.  Our solution is software based.

It says “Your computer is disabled for XX minutes."  Can you fix that?

Yes. Just STOP TRYING TO ENTER A PASSWORD.  We can take care of it.

Do I have to send my charger?

No.  We have all kinds of chargers here.

What if you can’t unlock it?

No idea.  Has never happened.  But theoretically we would return your money and apologize for our shortcomings.

How long will it take?

The actual unlock usually takes 5-10 minutes.  The older the model the more time it will take.  Normally it will be on its way back to you the next business day.

Do you charge extra for this model or that model or this year or that year?

No.  They are all priced the same.

How do I know the lock won't come back?

Simply put, the status of the lock on your Apple product is binary — either locked or unlocked. Once we flip it from locked to unlocked the only way it could be locked again is by you.

What if it comes back?

No idea. Because it won’t. Buy a lottery ticket?

It wasn’t locked until I went to upgrade to the latest MacOs (or change the hard drive).  What happened?

Yes it actually was locked.  Sometimes it just takes one of those two events to trigger the lock.

How do I know the lock won't come back?

Simply put, the status of the lock on your Apple product is binary — either locked or unlocked. Once we flip it from locked to unlocked the only way it could be locked again is by you.

I never actually see the lock screen. What should I do?

Hold down the option key when you turn the computer on. The lock should pop up.

Can you generate a (SCBO) file remotely?

No. Our system doesn't work that way.

Can you unlock my iPhone, iPad, iPod, toaster, coffee pot?

Sorry, no.  Only Apple products that are actually sold as COMPUTERS..